Welcome to Speedo Swimwear Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our customer service team is always ready to help.
Products & Collections
What types of products does Speedo Swimwear Shop offer?
We specialize in high-quality swimwear and aquatic gear for all ages and activities. Our collections include:
- Swimwear for Men, Women, Boys, and Girls
- Backpacks & Bags
- Rash Guards and Swim Accessories
- Snorkel Gear and Paddle Board Equipment
- Recreational and Training Equipment
- Electronics and Personal Care items
- Facility & Deck Equipment
Are Speedo products suitable for competitive swimming?
Absolutely! Speedo is a trusted brand among competitive swimmers worldwide. Our products are designed with performance in mind, incorporating innovative fabrics and technologies that enhance swimming efficiency, reduce drag, and provide maximum comfort during training and competitions.
How do I choose the right size for swimwear?
We provide detailed size charts for all our swimwear products on each product page. Since fit can vary between styles, we recommend checking these measurements against your own body measurements for the best fit. If you’re between sizes, we suggest sizing up for comfort, especially for competitive swimwear which tends to have a tighter fit.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information for faster checkout, and view your order history.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipping.
Payment Options
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we take security seriously. Our website uses SSL encryption to protect your personal and payment information. We do not store your complete payment details on our servers after processing your transaction.
Shipping & Delivery
Where do you ship?
We ship globally from our Miami Springs, US location! However, due to logistical constraints, we are unable to ship to some remote areas and parts of Asia. During checkout, you can enter your address to confirm if we deliver to your location.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat fee): Processed within 1-2 business days, delivered via DHL or FedEx within 10-15 days after shipment.
- Free Shipping (for orders over $50): Processed within 1-2 business days, delivered via EMS within 15-25 days after shipment.
How long will it take to receive my order?
Order processing takes 1-2 business days. After shipment:
- Standard Shipping: 10-15 days
- Free Shipping: 15-25 days
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress. You can also track your order by logging into your account on our website.
Do you offer expedited shipping?
Currently, we offer Standard and Free Shipping options as described. If you need your order by a specific date, we recommend choosing Standard Shipping and placing your order well in advance of when you need the items.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you need to return an item, you have 15 days from the date of delivery to do so. Items must be unworn, unwashed, and in original condition with tags attached. Swimwear hygiene liners must be intact.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and details about the item you wish to return or exchange. We’ll guide you through the process and provide instructions for returning your item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns as we cannot be responsible for items lost in transit.
How long does it take to process a refund?
Once we receive your returned item, we’ll inspect it and process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.
Contact & Support
How can I contact customer service?
Our customer service team is happy to help! You can reach us at:
Email: [email protected]
Address: 1307 Arbutus Drive, Miami Springs, US 33166
We typically respond to all inquiries within 24-48 hours during business days.Address: 1307 Arbutus Drive, Miami Springs, US 33166
Do you offer volume discounts for team orders?
Yes! We offer special pricing for team orders, clubs, and institutional purchases. Please contact us at [email protected] with details about your group needs, and our team will provide customized pricing and assistance.
We hope this FAQ has answered your questions. If you need further assistance, don’t hesitate to contact our friendly customer service team!