At Speedo Swimwear Shop, we stand behind the quality of our aquatic gear and want you to be completely satisfied with your purchase. We understand that sometimes products need to be returned or exchanged, and we’ve created this straightforward policy to make the process as smooth as possible for our community of water sports enthusiasts, competitive swimmers, and families.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of receiving your order. Please note that all returned items must be in original, unused condition with tags attached and in their original packaging.

Non-Returnable Products

To ensure health and safety standards, the following products are final sale and cannot be returned or exchanged:

  • Personal Care items
  • Rash Guards (for hygiene reasons)

Note: This determination is based on the intimate nature and hygiene considerations of these products, which align with common retail practices for personal care and skin-tight garments.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return/exchange
  3. We’ll email you a Return Authorization Number and shipping instructions
  4. Package the item securely with the original packaging
  5. Ship the item to our facility at:
    Speedo Swimwear Shop
    1307 Arbutus Drive
    Miami Springs, FL 33166
    USA

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days depending on your financial institution)
  • Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive the returned product
  • If the exchange item costs more than the returned item, you’ll be charged the difference
  • If the exchange item costs less, we’ll refund the difference to your original payment method
  • Standard shipping rates apply for exchanged items

Defective or Incorrect Items

If you receive a defective product or incorrect item, please contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement or refund.

Return Request Email Template

Use this template to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Speedo Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify reason]

Please send me the Return Authorization Number and instructions for proceeding.

Thank you,
[Your Full Name]
[Your Email Address]

Questions?

Our customer service team is here to help! Contact us at [email protected] for assistance with returns, exchanges, or any other questions about our aquatic gear.

We appreciate your trust in Speedo Swimwear Shop for your water sports needs. Our return policy is designed to be fair to both our customers and our business, ensuring we can continue providing high-quality products to swimming enthusiasts worldwide.